Work Experience

Mission statement

A customer service oriented professional looking to transition into a corporate role. After 16 years of experience in the demanding world of hospitality I am ready to broaden my horizons and accept new challenges.

2021 - Current, Group and reservations agent Coordinator

Blue Orchid Hotels – London

• Quote for new group reservation enquiries
• Assess availability/budget requirements in light of the overall availability for the group including periods before/after the enquiry and the company’s performance targets
• Contracting/invoicing for group reservations
• Rooming list updates
• Chasing provisional/waitlisted groups
• Wash unused rooms/blocks to maintain accurate house and room type availability and updating group status to reflect correctly on PMS availabilities
• Conduct prompt correspondence with group bookers ensuring quick turnaround in responses
• Liaise with bookers post-stay regarding payments, feedback, rebooking etc
• Assist with the pricing/revenue management function of the group within and outside the group reservation function
• Train new CRO and FO personnel in systems, individual and group reservations

2020, Oxfam Shop Assistant

Oxfam – London

• Assist with customer queries and enhance their shopping experience
• Work at the till
• Promote the giftaid scheme whereby I had to convince donor to sign up so we can get a better return on their donations

2019 - 2020, Reservations Agent

Blue Orchid Hotels – London

• Process reservations by mail, telephone, the sales office and travel agents
  
• Prepare letters of confirmation
• Process cancellations and modifications and promptly relays this information to the front desk
• Monitor and process advance deposits on reservations
  
• Prepare expected arrival list for front office use and communicates reservation information to the front desk
• Handle daily correspondence. Respond to inquiries and make reservations as needed

2019, Senior Reservations Agent

Westminster University – London

• Assist the Sales Manager in the management of stock for sale with online agents (OTAs) as well as individual and group bookings, in line with the sales strategy for summer accommodation.
• Receive, handle and resolve customer complaints from guests providing feedback and/or escalating where necessary on a daily basis
• To carry out competitor analysis, collecting rate information for other accommodation providers and occupancy statistics within the University halls during the summer, providing this information to the Sales Coordinator for analysis on a monthly basis 
• To assume day to day responsibility for reservations data entry into KX, ensuring that all entries are kept up - to - date, paying particular attention to the accuracy of the guests’ dates of stay and payments, rectifying any discrepancies and updating information for all relevant service providers, e.g. Halls of Residence Receptions
• To undertake routine clerical and administrative work as well as any other duties as appropriate and within the post holder's competence as directed by the line manager

2017, Reservations Supervisor/Manager

CLAYTON CROWN HOTEL – London

• Quote, Contract and Process group reservations made directly with the hotel, via online agents & agents contacting the hotel directly
• Prepare daily stats reports and occasionally the weekly revenue reports
• Monitor availability and make overbooking decisions
• Monitor daily rates during the revenue managers annual leave
• Achieve maximum occupancy and average rate by utilizing yield management.
• Train and supervise other reservations agents as well as reception members as needed
• Check and forecast the OTA’s commissions as well as other travel agents
• Dealing with any complaints or issues incurred by a guest and ensuring these are rectified to the guests satisfaction

2015, Reservations agent

CLAYTON CROWN HOTEL – London

• Assist customers with the planning and booking aspect of their vacation or stay
• Support customers in person, on the phone, online or a combination of these
• Answer customers’ questions to make travel suggestions and book rooms
  

2011 - 2014, Receptionist

ST. GILES HOTEL – London

• Receptionist (evening or morning shift) at St Giles Hotel 3* 
• Check in and out guests, and cashiering for a busy 700 oom city hotel.
• Cashiering and switchboard center representative

2011, Receptionist

KAFOUROS ELEFTHERIOS – Santorini

• Receptionist (evening shift) at Pegasos suites 4* (22 rooms) in Santorini.
• Check in guests, cashiering and telephone centre.

2010, Receptionist

G. & E. KARAMOLEGOS SA – Santorini

• Receptionist (morning & evening shift) at The Majestic Hotel 5* (61 rooms) in Santorini. 
• Responsible for checking the reservations, cashiering and telephone centre. 
• Operated as a guest relations and concierge desk and offered a variety of excursions and other services to the guests

 

2009, Receptionist

A. ZIRAS – E. ZIRAS & Bros – Santorini

Receptionist

• Receptionist (morning & evening shift) at Loucas Hotel 3* (27 rooms) in Santori
• Responsible for checking the reservations, cashiering, telephone center and some secretarial support. 
• Operated as a guest relations desk and offered a variety of excursions and other services to the guests.

2008 - 2009, Back Office Manager / Receptionist

KANALE’S AE - Paros

• Receptionist and back office manager at kanale’srooms&suites 4 keys (35 rooms) in Paros.
• Responsible for checking and making the reservations, cashiering, telephone center and secretarial support for all the other departments. 
• Close day and checking of the accounts as well as issuing invoices for our guests and clients was my responsibility.

2007, Receptionist

KARAMOLEGOS. S.A. – Santorini

• Receptionist at Venus - Afroditi Hotel 4* (120 rooms) in Santorini for the summer season 2007. 
• Responsible for checking the reservations, cashiering, telephone center and secretarial support for all the other departments. 

2006 Receptionist

SAMOTEL – Alimos

• Receptionist / Cashier at Blue Sea Hotel 4* (60 rooms)
• Kept reservations, ordered supplies for the hotel and writing invoices for the company

2006 Data entry

GARDE - Neos Kosmos

• Transferring data from handwritten questionnaires to a computer database (temporary position)

2005 Customer Service

HONDOS CENTER - Glyfada

• Responsible for the giftwrapping customer's purchases during the holiday season.(temporary position)

2005, Phone representative

TELEPERFORMANCE 

• Aproaching customers of Eurobank via phone and promoting credit cards and loans.

2004 Secretarial suport

Bank of Attica, (Athens Branch) – Athens

• Secretarial support, usage of Word and Excel, 
• Telephone representative,
• Filing – cabinet. 

1999 Phone representative

TIMESHARING RMI - Athens 

• Contacting potential customers via phone and arranging appointments for their further briefing on the subject of time sharing by qualified sales representatives.