Work Experience

Mission statement

A customer service oriented professional looking to transition into a corporate role. After 8 years of experience in the demanding world of hospitality I am ready to broaden my horizons and accept new challenges.

2017, Reservationssupervisor
  • Quote, Contract and Process group reservations made directly with the hotel, via online agents & agents contacting the hotel directly
  • Prepare daily stats reports and occasionally the weekly revenue reports
  • Monitor availability and make overbooking decisions
  • Monitor daily rates during the revenue managers annual leave
  • Achieve maximum occupancy and average rate by utilizing yield management.
  • Train and supervise other reservations agents as well as reception members as needed
  • Check and forecast the OTA’s commissions as well as other travel agents
  • Dealing with any complaints or issues incurred by a guest and ensuring these are rectified to the guests satisfaction

2015, Reservations agent
  • Monitor and process advance deposits on reservations
  • Prepare expected arrival list for front office use and communicates reservation information to the front desk
  • Deal with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner according to Brand Standards
  • Record reservation information accurately, identify and record group and transient business codes.
  • Identify and record special billing instructions, approve credit after consultation with the Financial Controller and Revenue Manager
  • Responsible for the preparation of the daily operational synopsis.
  • Handle all special requests appropriately, Pre-block all special requests or VIP accommodation accurately
  • Maximize customer satisfaction and hotel revenue by promoting Grill Restaurant & Crown Bar and other services and facilities to guests

2011 - 2014, Receptionist
  • Receptionist (evening or morning shift) at St Giles Hotel 3* 
  • Check in and out guests, and cashiering for a busy 700 oom city hotel.
  • Cashiering and switchboard center representative

2011, Receptionist
  • Receptionist (evening shift) at Pegasos suites 4* (22 rooms) in Santorini.
  • Check in guests, cashiering and telephone centre.

2010, Receptionist
G. & E. KARAMOLEGOS SA – Santorini
  • Receptionist (morning & evening shift) at The Majestic Hotel 5* (61 rooms) in Santorini. 
  • Responsible for checking the reservations, cashiering and telephone centre. 
  • Operated as a guest relations and concierge desk and offered a variety of excursions and other services to the guests
2009, Receptionist
A. ZIRAS – E. ZIRAS & Bros – Santorini
  • Receptionist (morning & evening shift) at Loucas Hotel 3* (27 rooms) in Santori
  • Responsible for checking the reservations, cashiering, telephone center and some secretarial support. 
  • Operated as a guest relations desk and offered a variety of excursions and other services to the guests.

2008 - 2009, Back Office Manager / Receptionist
  • Receptionist and back office manager at kanale’srooms&suites 4 keys (35 rooms) in Paros.
  • Responsible for checking and making the reservations, cashiering, telephone center and secretarial support for all the other departments. 
  • Close day and checking of the accounts as well as issuing invoices for our guests and clients was my responsibility.

2007, Receptionist
KARAMOLEGOS. S.A. – Santorini
  • Receptionist at Venus - Afroditi Hotel 4* (120 rooms) in Santorini for the summer season 2007. 
  • Responsible for checking the reservations, cashiering, telephone center and secretarial support for all the other departments. 

2006 Receptionist
SAMOTEL – Alimos
  • Receptionist / Cashier at Blue Sea Hotel 4* (60 rooms)
  • Kept reservations, ordered supplies for the hotel and writing invoices for the company

2006 Data entry
GARDE - Neos Kosmos
  • Transferring data from handwritten questionnaires to a computer database (temporary position)

2005 Customer Service
  • Responsible for the giftwrapping custemer's purchases during the holiday season.(temporary position)

2005, Phone representative
  • Aproaching customers of Eurobank via phone and promoting credit cards and loans.

2004 Secretarial suport
Bank of Attica, (Athens Branch) – Athens
  • Secretarial support, usage of Word and Excel, 
  • Telephone representative,
  • Filing – cabinet. 

1999 Phone representative
  • Contacting potential customers via phone and arranging appointments for their further briefing on the subject of time sharing by qualified sales representatives.

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